At Promiseland, fair dealing is central to our corporate culture and values. Our business is conducted in a transparent, ethical and professional manner. We are committed to fair dealing with customers as a priority and to communicate clearly and consistently to our customers and stakeholders.

We support the five fair dealing outcomes:

1. Fair Dealing Outcome 1: Customers have confidence that they deal with financial institutions where fair dealing is central to the corporate culture

2. Fair Dealing Outcome 2: Financial institutions offer products and services that are suitable for their target customer segments.

3. Fair Dealing Outcome 3: Financial institutions have competent representatives who provide customers with quality advice and appropriate recommendations.

4. Fair Dealing Outcome 4: Customers receive clear, relevant and timely information to make informed financial decisions.

5. Fair Dealing Outcome 5: Financial institutions handle customer complaints in an independent, effective and prompt manner.